Question 1

How does licence activation work?

Accepted Answer

On first launch, the extension registers your device fingerprint with our server and binds your licence to that machine. Every subsequent launch validates the pairing.

Question 2

What if I get a new computer?

Accepted Answer

Contact support or use the reset flow in your dashboard. An admin will manually clear the binding so you can activate on the new device.

Question 3

Which brokers are supported?

Accepted Answer

Interactive Brokers, TD Ameritrade, Alpaca, Binance, Coinbase Pro, and any broker exposing FIX or REST endpoints.

Question 4

Is my data secure?

Accepted Answer

Every session uses TLS-pinned channels with per-session encryption keys. Signals never leave your machine unencrypted.

Question 5

Do you offer refunds?

Accepted Answer

Yes — 14 days, no questions asked, provided the licence has been activated on fewer than 3 devices.

Question 6

Can I run custom strategies?

Accepted Answer

Yes, Pro and Institutional plans include a strategy sandbox for backtesting and live deployment.